Framtider.net

“To say that I bought a ticket on American Airlines to fly from New York to San Francisco via Dallas should allow me to add that I missed my connection because the first flight was delayed, and AA refused to cover my hotel expense.”

“For me, the overwhelming feeling was one of uneasiness – in my head, at least, this isn’t how the web works. When you’re doing business with a website, your interactions have consequences only on that site, not on a completely unrelated website, righ

“if you do not respond in fifteen seconds, the popup goes away … and a “yes” is sent to Facebook. Wow, is that not what should happen! Not responding far more likely indicates confusion or dismissal-through-inaction”

“I’ve been using curators to filter my web experience. /…/ We are relying on the world of social media curators to surface up the things that are interesting and we read that.”